Bag Boy Customer Service| Bag Boy product registration, | Bay Boy warranty | Bag Boy parts | Bag Boy track your order

1. How can I purchase your products?
2. How can I order parts for my Bag Boy Cart?
3. What are the benefits of the three wheel push cart?
4. Is my Bag Boy product covered under warranty?
5. Will you replace my Bag Boy bag instead of repairing it?
6. Do Bag Boy three wheel carts come with a brake?
7. Do Bag Boy carts fold?
8. What is the oval black plate that comes with the 2008 Express 180?
9. Where can I find part diagrams for Bag Boy Carts?
10. How much do your carts weigh?
11. What can I do if I have a flat tire on my Bag Boy cart?
12. Is the Rain Canopy water proof or water resistant?
13. How do I adjust the alignment on the front wheel of the Express Cart/Compact Cart?
14. How do I activate or adjust the hand brake on the EZ-FOLD LX Cart?
15. Which do I need: die cast or plastic rims?
16. How do you remove the front wheel from the Express Cart to change the inner tube?
17. What accessories do you carry?
18. What is a hybrid bag?
19. If I have a question which is not listed, whom do I contact?

1. How can I purchase your products?
From our website at www.bagboycompany.com you can locate a retailer near you by clicking on “Where to Buy” on the left navigation. If you prefer to shop online, click “Internet Retailer” from the “Where to Buy” home page.

You can easily find an International Distributor on our website under “Where to Buy” and then by clicking “International Distributors.”

Canadian Customers please call Golf Trends at 1-800-668-1101 or email customerservice@golftrendsinc.com

2. How can I order parts for my Bag Boy Cart?
You can call us at 1-800-955-2269 and follow the prompts to customer service to place an order. A credit card is our preferred method of payment.

3. What are the benefits of the three wheel push cart?

Click here for the full list of benefits.

4. Is my Bag Boy product covered under warranty?

A. Push/Pull Cart Warranty
POLICY: The Bag Boy Company provides the original retail purchaser of each new Bag Boy cart a limited one year warranty against defects in materials and workmanship for the cart frame and cart wheels when purchased from an authorized Bag Boy dealer. Bag Boy does not warrant the following items which are considered wear and tear items: paint, decals, tires, grips and other wear and tear items. The wear and tear items listed are only covered for warranty if the product is damaged in these respects before initial use.

REEDY: This warranty is expressly limited to the repair or replacement of a defective frame, wheel or part and is the sole remedy of the warranty. This warranty applies only to the original owner and is not transferable. Claims under this warranty must be made through Bag Boy Customer Service. Proof of purchase is required. A warranty registration card must be completed and received by The Bag Boy Company before a warranty claim can be processed. Warranty remedies are subject to depreciation based on age and use of the cart.

EXCLUSIONS: Improper assembly or follow-up maintenance voids the warranty. This warranty also does not cover damage from normal wear and tear, installation of parts or accessories not originally intended or compatible with the cart as sold, damage or failure due to accident, misuse or neglect, or modification of the frame, wheels or components. Labor charges for parts changeovers are not covered by the warranty. Additionally, this warranty does not cover damage associated with commercial use, competition, or lack of technical skill of the user.

LIABILITY LIMITATION: The Bag Boy Company shall not be responsible for incidental or consequential damages including damages for personal injury, property damage or economic losses. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives the consumer specific legal rights, and those rights may vary from place to place. This warranty does not affect the statutory rights of the consumer.

“NO FAULT” WARRANTY: If your Bag Boy cart is damaged in a way not covered by the foregoing warranty- an accident, for example – The Bag Boy Company will work with you to replace it at a reduced cost. Please check with Bag Boy Customer Service staff regarding the latest pricing, policy guidelines and produce availability. Any cart sold through this program requires that the damaged product be returned to The Bag Boy Company before the replacement item is shipped unless otherwise instructed. Please be aware that any shipping and/or labor costs are not covered as part of this program.

Serial Number is required for any and all warranty coverage.

B. Golf Bag Warranty:

Bag Boy provides a full one-year warranty on golf bags. From the date of the original purchase, Bag Boy will provide you with parts to repair your bag free of charge due to failed parts due to a manufacturing defect. If necessary, Bag Boy will replace your product during the warranty period. Proof of purchase is required to make a warranty claim and warranty is only extended to the original owner.

C. Electric Cart Warranty

Warranty Registration: Warranty registration can be made either on-line at www.bagboycompany.com or using the warranty registration card supplied with your motorized cart. It must be completed and returned to The Bag Boy Company within 14 days of purchase.

Warranty Service Problem: Purchase date of the motorized cart must be given before warranty is accepted for processing. In the event of a need for warranty service, either refer to the list of authorized service centers or call The Bag Boy Company at 1-800-955-2269

Warranty Policy BAG BOY RC2: For a period of 12 months in respect of the electronics, wheels, clutches, drive dogs, axles, battery and charger and 24 months in respect of the frame, motor and gearbox, The Bag Boy Company or an authorized service center or person will repair or replace free of charge any parts found to be defective in materials or workmanship under normal use provided that:

1. The RC2 has been properly used, maintained and regularly serviced
2. The replacement or repair is performed by an authorized Bag Boy service center or the owner with The Bag Boy Company approval.

Warranty Exclusions - the following events void warranty:

a.Any defect caused by misuse, negligence, accident or failure to carry out proper maintenance procedures.
b.Any alteration performed by non authorized people or companies.
c.Fitting of parts or accessories not recommended by The Bag Boy Company.
d.Any damage caused by continued operation of the motorized cart after it is known to be defective.
e.Damaged seat support bracket on cart chassis

All implied warranties [save those preserved by statute] are excluded. Liability for consequential damages under any and all warranties are excluded to the extent exclusion is permitted by law.

Parts Installed During Warranty: Warranty coverage for components installed during a motorized cart’s warranty period shall consist of the duration of the cart’s warranty period, provided the warranty installation is performed by The Bag Boy Company, an authorized service center or the cart owner on approval.

5. Will you replace my Bag Boy bag instead of repairing it?
If the bag is under warranty, The Bag Boy Company will replace the bag or send parts based on the circumstances.

6. Do Bag Boy three wheel carts come with a brake?
Most Bag Boy three wheel push carts are equipped with a brake system. The brakes used are either foot actuated or engaged via a handle or lever attached to the main handle of the cart. All current brake systems are easily adjusted for wear over time. Instructions are included in the cart packaging to help you understand the correct procedure. If you need replacement instructions, they are available on our website by clicking here or can be sent to you directly via fax or email upon request. Nearly all braking systems are fully serviceable and are available from our Richmond, VA warehouse in both aftermarket and warranty formats.

7. Do Bag Boy carts fold?
Over the years, The Bag Boy Company has innovated the push and pull cart industry by introducing new variations of the folding cart. All Bag Boy carts fold for easy storage and transport in some fashion, but the method can vary. All carts are shipped with an owner’s manual and instructions that outline the proper method for assembling and folding the cart completely. If you need a replacement manual, they are available on our website by clicking here or can be sent to you directly via fax or email upon request. If you do not completely understand the provided manuals or feel you need any assistance in the folding or assembly of your cart, please feel free to contact our customer service team at 1-800-955-2269.

8. What is the oval black plate that comes with the 2008 Express 180?
Need to get from client

9. Where can I find part diagrams for Bag Boy Carts?
Please see the Parts and Manuals section on our web site by clicking here.

10. How much do your carts weigh?
Bag Boy carts range anywhere from 8 to 20 lbs depending on the model.
Automatic – 15.6 lbs
Mini – GT – 15 lbs
Express 240 – 17.7 lbs
Express 200 – 15 lbs
Compact 600 – 16lbs
Compact LX – 19lbs
M330 – 8 lbs
SC545 – 17 lbs
SC250 – 13 lbs
Express 120 – 19 lbs
Express 180 – 19 lbs
EZ Fold LX – 19 lbs

11. What can I do if I have a flat tire on my Bag Boy cart?
Bag Boy stocks replacement inner tubes for Express models prior to 2006. However, flat resistant tires may be a substitute for your cart. Please call customer service at 800-955-2269 for pricing and availability.

12. Is the Rain Canopy water proof or water resistant?
The rain canopy is water resistant and is custom designed to fit all golf carts on the market.

13. How do I adjust the alignment on the front wheel of the Express Cart/Compact Cart?
If you are pushing the cart and it veers to the left, face the cart and find the two adjustment screws (Allen screws) on either side of the bracket that holds the front wheel on. They will be at the ends of the bracket. You should have received an Allen wrench with your cart. If not, it’s a 4mm wrench. Turn the right screw counter clockwise then the left screw clockwise. Turn them just a little at a time until the wheel straightens out. If your cart veers to the right when pushing it, reverse the directions above.

14. How do I activate or adjust the hand brake on the EZ-FOLD LX Cart?
Please click here for instructions.

15. Which do I need: die cast or plastic rims?
If die cast:
1.) Nylon Bushing (plastic, dia. flat top 5/8” – length ½” ) #02-1990
2.) Flat Bearing (flat on both side, dims apprx 1” wide ¼” thick) (actual 1.062” x .25”) #02-9354
3.) Flange Bearing (raised edge on one side, dims apprx 1 ¼” wide, 3/8” thick) (actual 1.127” x .374”) #02-9352

If Plastic:
1.) Six-hole w/ball bearing wheel (plastic clip & spring mechanism to release wheel) #02-9800
2.) Six-hole w/plastic sleeve (black wing nut tightens wheel to metal axle) #47-4800 – Black Plastic Sleeve (apprx. 3 ¾” length)

16. How do you remove the front wheel from the Express Cart to change the inner tube?
To change the tube, first you have to take the wheel off the bracket. To do this remove the entire front wheel assembly, whether by removing the two screws on the under side or by unlatching it, if you have the newer model. Remove the two Phillips head screws on both sides of the bracket that hold the wheel. The wheel will slide out of the bracket. It might require two people to do this, one holding the wheel and one holding the long part of the assembly and pulling the wheel off of the bracket. Once the wheel is off the bracket, you can change the tube.

17. What accessories do you carry?
Umbrella Holder
Express Cooler Bag
Rain Canopy
Liquid Holster
Express Swivel Front Wheel
Third Wheel Assembly
Shoe Pouch
Seed Bottle for Rental Carts
Bag Boy Gloves
Wind Vent Umbrella
UV Umbrella

Click here to visit our accessories page

18. What is a hybrid bag?
hybrid is the ultimate travel cover/golf bag combination. You conveniently have both all in one. The Bag Boy Hybrid HCX has a crush proof PVC top and body to protect clubs while traveling. The wrap around clam shell top makes packing your clubs simple. The Hybrid HCX comes outfitted with durable, smooth rolling in-line skate wheels. The Hybrid HCX also has a 5-way, 9” organizer top. Click here to learn more about this product.

19. If I have a question which is not listed, whom do I contact?
Please email, phone, fax, or write to Bag Boy Customer Service at the numbers or address listed below.

E-Mail: customerservice@bagboyllc.com
(To ensure a prompt reply, please include a phone number in any email correspondence.)

Phone: 1-800-955-2269 between 8am–6pm EST, Mon–Fri

Fax: 1-888-822-4269

Mail: Bag Boy Company
8575 Magellan Parkway, Suite 1000
Richmond, VA 23227

For questions or service on your Bag Boy Electric Cart please contact the Electric Cart Service Center.
Toll Free: 800-955-2269
Fax: 888-822-4269