Bag Boy FAQs


1. How can I purchase your products?
From our website at www.bagboycompany.com you can locate a retailer near you by clicking on “Where to Buy” on the left navigation. If you prefer to shop online, click “Internet Retailer” from the “Where to Buy menu.

You can easily find an International Distributor on our website under “Where to Buy” and then by clicking “International Distributors.”

Canadian Customers please call Golf Trends at 1-800-668-1101 or email customerservice@golftrendsinc.com

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2. How can I order parts for my Bag Boy Cart?
You can call us at 1-800-955-2269 and follow the prompts to customer service to place an order. A credit card is our preferred method of payment.

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3. What are the benefits of the three wheel push cart?

Click here for the full list of benefits.

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4. Is my Bag Boy product covered under warranty?

A. Push/Pull Cart Warranty
POLICY: The Bag Boy Company provides the original retail purchaser of each new Bag Boy cart a limited one year warranty against defects in materials and workmanship for the cart frame and cart wheels when purchased from an authorized Bag Boy dealer. Bag Boy does not warrant the following items which are considered wear and tear items: paint, decals, tires, grips and other wear and tear items. The wear and tear items listed are only covered for warranty if the product is damaged in these respects before initial use.

REEDY: This warranty is expressly limited to the repair or replacement of a defective frame, wheel or part and is the sole remedy of the warranty. This warranty applies only to the original owner and is not transferable. Claims under this warranty must be made through Bag Boy Customer Service. Proof of purchase is required. Warranty remedies are subject to depreciation based on age and use of the cart.

EXCLUSIONS: Improper assembly or follow-up maintenance voids the warranty. This warranty also does not cover damage from normal wear and tear, installation of parts or accessories not originally intended or compatible with the cart as sold, damage or failure due to accident, misuse or neglect, or modification of the frame, wheels or components. Labor charges for parts changeovers are not covered by the warranty. Additionally, this warranty does not cover damage associated with commercial use, competition, or lack of technical skill of the user.

LIABILITY LIMITATION: The Bag Boy Company shall not be responsible for incidental or consequential damages including damages for personal injury, property damage or economic losses. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives the consumer specific legal rights, and those rights may vary from place to place. This warranty does not affect the statutory rights of the consumer.

“NO FAULT” WARRANTY: If your Bag Boy cart is damaged in a way not covered by the foregoing warranty- an accident, for example – The Bag Boy Company will work with you to replace it at a reduced cost. Please check with Bag Boy Customer Service staff regarding the latest pricing, policy guidelines and produce availability. Any cart sold through this program requires that the damaged product be returned to The Bag Boy Company before the replacement item is shipped unless otherwise instructed. Please be aware that any shipping and/or labor costs are not covered as part of this program.

Serial Number is required for any and all warranty coverage.

B. Golf Bag Warranty:

Bag Boy provides a full one-year warranty on golf bags. From the date of the original purchase, Bag Boy will provide you with parts to repair your bag free of charge due to failed parts due to a manufacturing defect. If necessary, Bag Boy will replace your product during the warranty period. Proof of purchase is required to make a warranty claim and warranty is only extended to the original owner.

C. Electric Cart Warranty

Warranty Registration: Warranty registration can be made either on-line at www.bagboycompany.com or using the warranty registration card supplied with your motorized cart. It must be completed and returned to The Bag Boy Company within 14 days of purchase.

Warranty Service Problem: Purchase date of the motorized cart must be given before warranty is accepted for processing. In the event of a need for warranty service, either refer to the list of authorized service centers or call The Bag Boy Company at 1-800-955-2269

Warranty Policy BAG BOY RC2: For a period of 12 months in respect of the electronics, wheels, clutches, drive dogs, axles, battery and charger and 24 months in respect of the frame, motor and gearbox, The Bag Boy Company or an authorized service center or person will repair or replace free of charge any parts found to be defective in materials or workmanship under normal use provided that:

1. The RC2 has been properly used, maintained and regularly serviced
2. The replacement or repair is performed by an authorized Bag Boy service center or the owner with The Bag Boy Company approval.

Warranty Exclusions - the following events void warranty:

a.Any defect caused by misuse, negligence, accident or failure to carry out proper maintenance procedures.
b.Any alteration performed by non authorized people or companies.
c.Fitting of parts or accessories not recommended by The Bag Boy Company.
d.Any damage caused by continued operation of the motorized cart after it is known to be defective.
e.Damaged seat support bracket on cart chassis

All implied warranties [save those preserved by statute] are excluded. Liability for consequential damages under any and all warranties are excluded to the extent exclusion is permitted by law.

Parts Installed During Warranty: Warranty coverage for components installed during a motorized cart’s warranty period shall consist of the duration of the cart’s warranty period, provided the warranty installation is performed by The Bag Boy Company, an authorized service center or the cart owner on approval.

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5. Where can I find part diagrams for Bag Boy Carts?
Please see the Parts and Diagrams section on our web site by clicking here.

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6. How much do your carts weigh?
Bag Boy carts range anywhere from 8 to 20 lbs depending on the model..
Quad – 15.8 lbs
TriSwivel – 17 lbs
Express DLX – 15 lbs
M-330 – 10 lbs
Quad Rental – 19 lbs
Dual Tube Rental – 10 lbs

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7. What can I do if I have a flat tire on my Bag Boy cart?
Bag Boy stocks replacement inner tubes for Express models prior to 2006. However, flat resistant tires may be a substitute for your cart. Please call customer service at 800-955-2269 for pricing and availability.

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8. How do you remove the front wheel from the Express Cart to change the inner tube?
To change the tube, first you have to take the wheel off the bracket. To do this remove the entire front wheel assembly, whether by removing the two screws on the under side or by unlatching it, if you have the newer model. Remove the two Phillips head screws on both sides of the bracket that hold the wheel. The wheel will slide out of the bracket. It might require two people to do this, one holding the wheel and one holding the long part of the assembly and pulling the wheel off of the bracket. Once the wheel is off the bracket, you can change the tube.

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9. What accessories do you carry?
Backbone - Travel Cover Support System
Cart Seat
Mobile Device Holder 
Quad Dirt Bag 
Sand/Seed Bottle 
TriSwivel Dirt Bag
Universal Beverage Holder
Wind Vent Umbrellas

Click here to visit our accessories page

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10. What is a hybrid bag?
The Hybrid TC is the ultimate travel cover/golf bag combination. You conveniently have both all-in-one. The Bag Boy Hybrid TC has a crush resistant PVC top and body to protect clubs while traveling. The wrap-around clam shell top makes packing your clubs simple. The Hybrid TC comes outfitted with durable, smooth rolling in-line skate wheels and also has a 5-way, 9” organizer top. Click here to learn more about this product.

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11. What is Bag Boy's return policy?
If you would like to return a product purchased from our on-line store, please contact customer service at 1-800-955-2269 to request a return authorization number.

Products may be returned within 7 days of receipt in new, unused condition.

Returns will be credited for the product only and are subject to a 15% restocking fee as well as the cost of returned shipping.

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12. If I have a question which is not listed, whom do I contact?
Please email, phone, fax, or write to Bag Boy Customer Service at the numbers or address listed below.

E-Mail: bagboycs@bagboy.com
(To ensure a prompt reply, please include a phone number in any email correspondence.)

Phone: 1-800-955-2269 between 8:30am–5:30pm EST, Mon–Fri

Fax: 1-888-822-4269

Mail: Bag Boy Company
2701 Emerywood Pkwy, Suite 101
Richmond, VA 23294

For questions or service on your Bag Boy Electric Cart please contact the Electric Cart Service Center.
Toll Free: 800-955-2269
Fax: 888-822-4269

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